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Returns & Exchanges

gerrybrownejewellers.ie operates a strict 14 day Refund policy and a 30 day exchange policy.

These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Christmas Returns Policy (Starts 3rd November)

 

In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until Saturday 6th January  on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.

 

 

Earrings cannot be exchanged for hygiene reasons on the recommendation  of the Association of Fine Jewellers, of which we are members

 

 

We offer this returns policy in addition to your statutory rights.

 

Return an Item by Post:

Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Items presented  in-store are only eligible for an Exchange - stores cannot process a refund.

Returns Address:

Gerry Browne Jewellers

54 Main St., Portlaoise, Co. Laois, Ireland. R32 W2DP

Gerry Browne Jewellers are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.
 

Return a Web Order to a Gerry Browne Jewellers Store:

Alternatively, you may return the item(s) to any of our two stores,  accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.

You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Stores cannot provide refunds on Web Orders.

Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.

Please note: Orders paid for using PayPal cannot be returned in-store, they must be sent by post for a full refund to be processed.

 This does not affect your statutory rights.

 

 

 

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