These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Christmas Returns Policy (Starts 3rd November)
In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until Saturday 6th January on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.
Earrings cannot be exchanged for hygiene reasons on the recommendation of the Association of Fine Jewellers, of which we are members
We offer this returns policy in addition to your statutory rights.
Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Items presented in-store are only eligible for an Exchange - stores cannot process a refund.
Gerry Browne Jewellers
54 Main St., Portlaoise, Co. Laois, Ireland. R32 W2DP
Alternatively, you may return the item(s) to any of our two stores, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.
You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Stores cannot provide refunds on Web Orders.
Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
Please note: Orders paid for using PayPal cannot be returned in-store, they must be sent by post for a full refund to be processed.
This does not affect your statutory rights.